Nippy dial-up internet service:
Why can't I connect?
Often, connection difficulties are not a result of huge
numbers of people all trying to connect at once, but are
a result of problems with your PC, modem, phone line or
incorrect Internet settings. It sounds obvious, but often
the simplest solutions are the easiest!
We've identified some of the most common reasons below.
Check the phone number you are dialling to connect
to Nippy
You should be connecting on 0844 535 2000
Check your phone line can connect to Nippy
You can check your phone is working by dialling the Nippy
number using your normal telephone handset. Dial 0844 535 2000 and listen to the response. If your line is working
corretly you will get a high pitched squeeling sound.
If you suspect there is a problem with your BT line report
it. Dial - 151 (for Residential customers) and 154 (for
Business customers).
Increase the volume of your telephone line
You can do this by contacting BT and asking them to increase
your phone line 'gain', which will turn up the volume
on your line. This can improve the reliability of your
connection to the Internet. You can contact BT by calling
151. Note: if you have several phones sharing a single
line, the line gain per line will be reduced.
Nippymail Email
For free email visit our sister site,
nippymail.co.uk
and follow the instructions for setting up your email account.
Please note: In order to send & receive mail you
will need to add
nippymail to the end of your
username (i.e. if your username is bcc000000 then enter
it as bcc000000
nippymail)
Contacting Technical Support
You may email us on
help@nippyinternet.co.uk
or contact a human on 0870 745 0770. All calls are charged
at national rate.
